Privacy Policy — Intentionnel and Le Réso

Requests and communications: we receive the contact details and information you choose to send us through a form, by email or by phone. We use them to respond to you, prepare the requested service and follow up. Intentionnel’s contact form may ask for your first name, last name, email address and phone number. Please avoid sending medical information or other sensitive information that is not needed for your request.

Newsletter: we collect your email address, your name if you provide it, and evidence of your subscription, including the date and the consent you expressed. Your email address is needed to send the news you subscribe to; your name is optional on the Réso form. Subscribing to the newsletter is separate from requesting a service or accepting this policy.

Purchases, accounts and bookings: when such a process is offered, we use contact details, information needed for the selected service and transaction data to manage your request, confirm availability, process payment and follow up. An account may include your name, email address and the identifiers needed to sign in. If you sign in with Google, the information described on the authorization screen may also include your profile photo. We do not receive your Google password.

Payments: Stripe processes the payment information entered on its secure pages. Within the Funo payment process, we retain transaction references, the amount, currency and payment status, without storing your full card number or security code. These details support reconciliation, receipts and the handling of refund requests, among other purposes.

Browsing and security: the platforms may process technical information, such as your IP address, browser, date, requested page and sign-in results. This information supports operation, security, abuse prevention and troubleshooting. The rules relating to audience measurement and cookies are explained below.

As of November 3, 2026, the Réso website presents upcoming activities and offers newsletter registration. Its sales catalogue and public bookings are not yet open. Describing purchasing or booking processes does not mean that a record about you already exists.

The general forms and newsletter are not intended to collect information directly from children under 14. For youth activities, parents or tutors are invited to contact us. Before information is collected from a child under 14, consent from the child’s parent or tutor must be obtained, unless an exception provided by law applies. From age 14, consent relating to personal information may be given by the young person or their parent or tutor, in accordance with the applicable rules.

Before collecting sensitive information needed for a service, we explain why it is requested, how it will be used and who will be able to access it. Where consent is required, we request it expressly and separately. Consent to use a photo for promotional purposes, to receive the newsletter or to receive a service does not replace the other consents.

When an independent professional provides a service under their own responsibility, their identity and role must be specified. Their own policy may apply to the records they collect directly; visiting our website alone does not imply that your record is transferred to such a professional.

Using online service providers may result in information being stored or accessed outside Québec and Canada. We therefore do not describe our services as hosted exclusively in Québec or Canada. The laws of the place where a provider processes information may allow access by its authorities.

Disclosures and processing entrusted outside Québec are subject to applicable requirements, including privacy impact assessments and contractual safeguards. You may ask us for information about the categories of providers and disclosures relating to your record.

The retention period depends on the purpose and applicable obligations. A request is retained for the time needed to handle it and complete necessary follow-up; a newsletter subscription remains in use until withdrawal; and transaction records may need to be kept for accounting or tax obligations or legal proceedings. Evidence of consent and withdrawal has a separate retention period, as needed to demonstrate that your choices have been respected. Deleting an account or withdrawing consent therefore does not automatically delete all associated records. After you unsubscribe, your address is no longer used for the newsletter. Information needed to prove consent or respect withdrawal may be retained for a period justified by those purposes.

Deletion requests and the retention periods applicable to a record are reviewed by the person responsible for the protection of personal information. You may ask what data is still retained, why and for how long. Once the purposes have been fulfilled and no obligation justifies retention, the information must be securely destroyed or, for serious and legitimate purposes, anonymized in accordance with applicable requirements. Information held in backups remains subject to applicable protection and retention requirements.

We use measures including HTTPS connections and access controls. Access to tools must be limited according to each person’s role. No technical measure provides absolute security. If you suspect improper access or an error, promptly contact the person responsible for the protection of personal information. Incidents must be assessed, documented and addressed; authorities and affected individuals are notified when the legal conditions require it.

This policy is based on the activities and tools described above. Its update date appears at the beginning. When a significant change affects how your information is used, an appropriate notice is published or sent to affected individuals; new consent is requested where required. The current version remains available on our website and may be requested from the person responsible for the protection of personal information.

Rights are exercised under Québec’s Act respecting the protection of personal information in the private sector and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act. Commercial communications are also subject to applicable Canadian anti-spam rules.